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The Gates Hotel South Beach - a DoubleTree by Hilton

2360 Collins Avenue, Miami Beach, Florida, 33139, USA TEL: +1-305-860-9444 FAX: +1-305-860-9933

Hotel Policies

From Check In to Check Out, it’s all about the details. Find everything you need to know about policies at our DoubleTree by Hilton, from pets to payment and everything in between, right here. Need to know a little more? Feel free to call us anytime. We’re always happy to help.

Package Policy

Packages accepted for registered guests only for arrivals within 10 days & held up to 30 days after guest departure. A charge of $2.00 per package, up to 10 packages and $10 per package for any additional packages will be added to guest bill.

Payment Policy

Hotel requires a valid credit/debit card to check in. An incidental hold of $100/night will be placed and any additional charges incurred during your stay will be posted against this hold. Upon check-out, any remaining credit will be released by the hotel. Depending on your bank, this hold could take up to 7 business days for credit cards and up to 14 business days for debit cards to be released.

Charges & Fees

Daily Resort Charge will be added to the room rate and includes: Guest internet access; transportation to and from the beach;2 beach lounge chairs;2 beach towels;2 bottles of water daily; use of hotel bicycles; pool and beach games; local,toll-free and credit card calls (no access fee).

Smoking

Non-Smoking

Family Children

Children under 13 are complimentary in-room with paying adult. Triple/ Quad Occupancy rooms: $25 per person additional charge.

Check-in / Check-out
Check-In Time 4:00 pm
Minimum Age to Register 21
Check-Out Time 11:00 am
Early Departure Fee $300.00 Early departure fee is 1 night's room and tax.
Late Check-Out Fee $150.00 After 11am = 50% of rate. Checkout after pm = 100% of rate.
Cancellations
Cancellation Policy Cancellation policies may vary depending on the rate or dates of your reservation. Please refer to your reservation confirmation to verify your cancellation policy. If you need further assistance, call the hotel directly or contact customer service. Alternatively, you can cancel your reservation online.
Payment
Hotel Currency US Dollar
Accepted Payment Options
  • American Express
  • China Union Pay
  • Diner's Club
  • Discover
  • MasterCard
  • MasterCard (Canada)
  • Visa
Pets
Service animals allowed Yes
Pets allowed Yes
Deposit $50.00
Non-Refundable
Maximum Weight 50 lbs
Maximum Size Medium
Parking
Self parking Not Available
Valet parking $42.00
Liberty Ave.entrance
Secured Available
Covered Not Available
In/Out Privileges Not Available