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DoubleTree by Hilton Hotel Johor Bahru

No. 12 Jalan Ngee Heng, Johor Bahru, 80000, Malaysia TEL: +60-7-2686868 FAX: +60-7-2686888

Hotel Policies

From Check In to Check Out, it’s all about the details. Find everything you need to know about policies at our DoubleTree by Hilton, from pets to payment and everything in between, right here. Need to know a little more? Feel free to call us anytime. We’re always happy to help.



Smoking is permitted in designated rooms only on specific floors of the hotel. A MYR 500 charge applies for smoking in a non-smoking room. Smoking is permitted at Tosca's pool terrace, the outdoor area of the Food Store and other designated spaces.

Family Children

Up to two children 17 years and under using existing bedding stay for free Guestroom/Deluxe. MYR 20++ per child for Executive Rooms and Suites

Check-in / Check-out
Check-In Time 3:00 pm
Minimum Age to Register 18
Check-Out Time 12:00 pm
Late Check-Out Fee RM 50 Fee applied in 2 hr blocks at rate of RM 50++. Full rate applies after 6pm.
Cancellation Policy Cancellation policies may vary depending on the rate or dates of your reservation. Please refer to your reservation confirmation to verify your cancellation policy. If you need further assistance, call the hotel directly or contact customer service. Alternatively, you can cancel your reservation online.
Hotel Currency Malaysian Ringgit
Accepted Payment Options
  • American Express
  • China Union Pay
  • Diner's Club
  • Interbank
  • MasterCard
  • Visa
Service animals allowed No
Pets allowed No
Self parking RM 10
p/night, p/vehicle
Valet parking RM 26
Per entry
Secured Available
Covered Available
In/Out Privileges Available
Other Parking Information Over 500 secured & covered parking lots available.

Food/Fruits Policy

Food/fruits that emit strong odor or that can cause staining including durians & mangosteens are strictly prohibited on hotel premise. Evidence of the mentioned food/fruits will incur a cleaning fee on your account.