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DoubleTree by Hilton Hotel London ExCel

Excel, 2 Festoon Way Royal Victoria Dock, London, E16 1RH, United Kingdom TEL: +44-0207-5404820 FAX: +44-0207-5404821

Hotel Policies

From Check In to Check Out, it’s all about the details. Find everything you need to know about policies at our DoubleTree by Hilton, from pets to payment and everything in between, right here. Need to know a little more? Feel free to call us anytime. We’re always happy to help.

Please note: A £50.00 deposit pre-authorization will be requested to be debited from your credit/debit card upon check in. No cash deposits are accepted.
This is to cover any incidentals that maybe charged to your room during your stay.


Check-in / Check-out
Check-In Time 3:00 pm
Minimum Age to Register 18
Check-Out Time 12:00 pm
Early Departure Fee £0.00 No charge if advised 24 hours prior - flexible rates only
Late Check-Out Fee £20.00 per hour supplement until 18:00. After this time full fee applies
Cancellation Policy Cancellation policies may vary depending on the rate or dates of your reservation. Please refer to your reservation confirmation to verify your cancellation policy. If you need further assistance, call the hotel directly or contact customer service. Alternatively, you can cancel your reservation online.
Hotel Currency British Pound
Accepted Payment Options
  • American Express
  • China Union Pay
  • Diner's Club
  • Eurocard
  • JCB
  • MasterCard
  • MasterCard (Canada)
  • Maestro / Switch
  • Visa
Service animals allowed Yes
Pets allowed No
Self parking £0.00
Limited, Free
Valet parking Not Available
Secured Not Available
Covered Not Available
In/Out Privileges Not Available
Other Parking Information The hotel has 40 complimentary spaces