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DoubleTree by Hilton Surabaya

Jl. Tunjungan 12 East Java, 60275, Surabaya, Indonesia TEL: +62-31-98588888 FAX: +62-31-99299699

Hotel Policies

From Check In to Check Out, it’s all about the details. Find everything you need to know about policies at our DoubleTree by Hilton, from pets to payment and everything in between, right here. Need to know a little more? Feel free to call us anytime. We’re always happy to help.



Designated smoking areas and rooms are available within hotel premises.

Family Children

A Child between 6 - 11 years old is free when sharing the existing bed. Breakfast chargeable at 50%. Rollaway bed is chargeable upon request. Babycot request to availability. Max 3 persons per room

Check-in / Check-out
Check-In Time 2:00 pm
Minimum Age to Register 18
Check-Out Time 12:00 pm
Early Departure Fee Rp 0 1 night will be charged
Late Check-Out Fee Rp 0 50% up to 6pm and 100% after 6pm
Cancellation Policy Cancellation policies may vary depending on the rate or dates of your reservation. Please refer to your reservation confirmation to verify your cancellation policy. If you need further assistance, call the hotel directly or contact customer service. Alternatively, you can cancel your reservation online.
Hotel Currency Indonesian Rupiah
Accepted Payment Options
  • American Express
  • China Union Pay
  • Diner's Club
  • JCB
  • MasterCard
  • Visa
Service animals allowed No
Pets allowed No
Kennel Available Yes
Self parking Rp 10,000
Free for room guest
Valet parking Rp 50,000
Parking Building
Secured Available
Covered Available
In/Out Privileges Available
Other Parking Information Parking chargeable for outside guests.