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DoubleTree by Hilton Boston Bayside

240 Mt. Vernon Street, Boston, Massachusetts, 02125, USA TEL: +1-617-822-3600 FAX: +1-617-822-2865

Hotel Policies

From Check In to Check Out, it’s all about the details. Find everything you need to know about policies at our DoubleTree by Hilton, from pets to payment and everything in between, right here. Need to know a little more? Feel free to call us anytime. We’re always happy to help.

Package Handling

The DoubleTree by Hilton Boston Bayside is happy to receive packages for registered guests, groups, and events booked via our sales department. The hotel is able to accept packages up to 50lbs; larger packages will require arrangements to its final destination. Please note that the hotel does host an Amazon locker which you can ship your Amazon packages to.

Weight ClassReceiving Fee
1-5 lbs (first package)Complimentary
1-5 lbs (additional packages)$5.00
6-10 lbs$10.00
10-25 lbs$20.00
Over 25 lbs$30.00


Check-in / Check-out
Check-In Time 3:00 pm
Minimum Age to Register 21
Check-Out Time 12:00 pm
Early Departure Fee $100.00 One Hundred dollars
Late Check-Out Fee $100.00 One Hundred US Dollars for 4 pm departure
Cancellation Policy Cancellation policies may vary depending on the rate or dates of your reservation. Please refer to your reservation confirmation to verify your cancellation policy. If you need further assistance, call the hotel directly or contact customer service. Alternatively, you can cancel your reservation online.
Hotel Currency US Dollar
Accepted Payment Options
  • American Express
  • Carte Blanche
  • China Union Pay
  • Diner's Club
  • Discover
  • MasterCard
  • Visa
Service animals allowed Yes
Pets allowed No
Self parking $19.00
Valet parking Not Available
Secured Not Available
Covered Not Available
In/Out Privileges Available
Other Parking Information (3) Bus parking available for a fee