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DoubleTree by Hilton New York Downtown

8 Stone Street, New York, New York, 10004, USA TEL: +1-212-480-9100 FAX: +1-212-480-9200

Hotel Policies

From check-in to check-out, it’s all about the details. Find everything you need to know about hotel policies at DoubleTree by Hilton New York Downtown near Bowling Green, from pets to payment and everything in between. Need to know a little more? Feel free to call us anytime. We’re always happy to help.

*Valid credit card must be presented at check in.


Packages Policy

Due to limited secure storage at the hotel, complimentary receiving of guest packages is limited to 5 lbs or less weight (Maximum 2 packages per reservation) no more than 48 hours prior to arrival. Please contact the hotel directly for greater package needs as storage fees will apply.

Additional Parking Information

The parking garage is located one block from the hotel. The hotel does not own or operate it. Valet service is available by the parking garage. However, guests will need to wait with their vehicle for a garage attendant to come retrieve the vehicle.



A fee up to 250 USD will be assessed for smoking in a non-smoking room. Please ask the Front Desk for locations of designated outdoor smoking areas.

Check-in / Check-out
Check-In Time 4:00 pm
Minimum Age to Register 21
Check-Out Time 11:00 am
Early Departure Fee $100.00 $100.00 plus tax early departure fee.
Late Check-Out Fee $100.00 $100.00 plus tax late departure fee.
Cancellation Policy Cancellation policies may vary depending on the rate or dates of your reservation. Please refer to your reservation confirmation to verify your cancellation policy. If you need further assistance, call the hotel directly or contact customer service. Alternatively, you can cancel your reservation online.
Hotel Currency US Dollar
Accepted Payment Options
  • American Express
  • Diner's Club
  • Discover
  • MasterCard
  • Visa
Service animals allowed Yes
Pets allowed Yes
Deposit $50.00
Maximum Weight 20 lbs
Maximum Size Small
Self parking $45.00
$55 oversized
Valet parking Not Available
Secured Available
Covered Available
In/Out Privileges Not Available
Other Parking Information All parking fees based on 24 hr clock.