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DoubleTree Suites by Hilton Hotel New York City - Times Square

1568 Broadway, New York, New York, 10036-8201, USA TEL: +1-212-719-1600 FAX: +1-212-921-5212

Hotel Policies

From check-in to check-out, it's all about the details. Find everything you need to know about policies at our DoubleTree Suites, a modern NYC Times Square hotel, from pets to payment and everything in between, right here. Need to know a little more? Feel free to call us any time. We're always happy to help.

Additional Policies

Package Handling
We accept packages up to 7 days before you arrive and store them up to 7 days after you are scheduled to leave the hotel. Packages should be no heavier than 50 pounds and no larger than 60 inches wide and high. We are happy to accept a maximum of 10 packages per visit and store them in your suite.

The fee for pre-arrival storage is $5.00 per day per package plus a $5.00 administrative fee per stay.
The hotel is not responsible for packages left more than 7 days after you leave or for lost packages.

Charges & Fees

Daily Mandatory Charge will be added to the room rate and includes: Urban Destination Charge with premium guest internet; daily $10 credit at coffee kiosk and $15 beverage credit at bar/dining room (post 2pm); local and toll free calls.



100% non-smoking hotel. A fee of up to 250 USD will be assessed for smoking in a non-smoking room. Please ask the Front Desk for locations of designated outdoor smoking areas.

Family Children

Room rates are based on single or double occupancy with an extra $20 (plus taxes) added to the nightly rate for each additional third and fourth person. Kids 12 and under are free with adult.

Check-in / Check-out
Check-In Time 4:00 pm
Minimum Age to Register 21
Check-Out Time 12:00 pm
Early Departure Fee $150.00
Late Check-Out Fee $350.00 - Late check out is based on availability. Fee is a full days rate.
Cancellation Policy Cancellation policies may vary depending on the rate or dates of your reservation. Please refer to your reservation confirmation to verify your cancellation policy. If you need further assistance, call the hotel directly or contact customer service. Alternatively, you can cancel your reservation online.
Hotel Currency US Dollar
Accepted Payment Options
  • American Express
  • Carte Blanche
  • China Union Pay
  • Diner's Club
  • Discover
  • JCB
  • MasterCard
  • Visa
Service animals allowed Yes
Pets allowed Yes
Deposit $75.00
Maximum Weight 60 lbs
Maximum Size Medium
Self parking $57.00
Astor,24hr,no in/out
Valet parking $85.00
$67 self park SUV
Secured Available
Covered Not Available
In/Out Privileges Not Available
Other Parking Information Astor/1511 Bway;enter 45th (Bway/8th; 212-869-3543