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DoubleTree by Hilton Hotel & Suites Houston by the Galleria

5353 Westheimer Road, Houston, Texas, 77056-5474, USA TEL: +1-713-961-9000 FAX: +1-713-877-8835

Hotel Policies

From check-in to check-out, it’s all about the details. Find everything you need to know about policies at our DoubleTree by Hilton, from pets to payment and everything in between, right here. Need to know a little more? Feel free to call us anytime. We’re always happy to help.

 

Firearms Policy

Pursuant to Section 30.06, Penal Code (Trespass by License Holder with a Concealed Handgun), a person licensed under Subchapter H, Chapter 411, Government Code (Handgun Licensing Law), may not enter this property with a concealed handgun.

Pursuant to Section 30.07, Penal Code (Trespass by License Holder with an Openly Carried Handgun), a person licensed under Subchapter H, Chapter 411, Government Code (Handgun Licensing Law), may not enter this property with a handgun that is carried openly.

Smoking

Non-Smoking

Hotel is 100% Smoke Free. A $250 cleaning fee is assessed when guests smoke in the room. Designated Smoking Area are located outside the perimeter of the property.

Check-in / Check-out
Check-In Time 4:00 pm
Minimum Age to Register 21
Check-Out Time 12:00 pm
Early Departure Fee $209.00 Early departure is subject to full night at current rate.
Late Check-Out Fee $209.00 Check out later than 3 PM subject to a charge of one night at current rate.
Cancellations
Cancellation Policy Cancellation policies may vary depending on the rate or dates of your reservation. Please refer to your reservation confirmation to verify your cancellation policy. If you need further assistance, call the hotel directly or contact customer service. Alternatively, you can cancel your reservation online.
Payment
Hotel Currency US Dollar
Accepted Payment Options
  • American Express
  • Carte Blanche
  • China Union Pay
  • Diner's Club
  • Discover
  • Air Canada EnRoute
  • JCB
  • MasterCard
  • Visa
Pets
Service animals allowed Yes
Pets allowed Yes
Deposit $50.00
Non-Refundable
Maximum Weight 50 lbs
Maximum Size Medium
Other Pet Services Non-refundable $50 per pet per day
Parking
Self parking $27.00
Hourly Rates $16-$27
Valet parking $34.00
Hourly Rates $18-$34
Secured Not Available
Covered Available
In/Out Privileges Available
Other Parking Information Valet Oversized Vehicle(Height 6'8" or higher) $40