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About DoubleTreeTo us, a nice stay means everything. It starts with a warm chocolate chip cookie and doesn’t stop there. We have more than 500 hotels in 40 different countries and territories around the world. No matter what, our goal remains the same, to always think of you first.
From check-in to check-out, it’s all about the details. Find everything you need to know about policies at our DoubleTree by Hilton, from pets to payment and everything in between, right here. Need to know a little more? Call us anytime. We’re always happy to help.
Please note a daily mandatory charge will be added to the room rate: Dallas Tourism Public Improvement District Recovery Fee of 2% + tax.
Firearms Policy
Pursuant to Section 30.06, Penal Code (Trespass by License Holder with a Concealed Handgun), a person licensed under Subchapter H, Chapter 411, Government Code (Handgun Licensing Law), may not enter this property with a concealed handgun.
Pursuant to Section 30.07, Penal Code (Trespass by License Holder with an Openly Carried Handgun), a person licensed under Subchapter H, Chapter 411, Government Code (Handgun Licensing Law), may not enter this property with a handgun that is carried openly.
Liability
The liability for guests for their account is not waived and guests agree to be held personally liable for any charges incurred during their stay. In the event of a booking for more than one room (a group booking) the lead or registered guest (the lead guest) providing credit/debit card details is personally liable for any person, group, company or association that fails to pay all or part of such charges.
Damage to hotel property
We reserve the right to charge individual guests or lead guests for the cost of rectifying damage which has been caused by the deliberate, negligent or reckless acts of guests to the hotel’s property or structure. If such damage is discovered during the stay it will be drawn to the guest’s attention but if discovered after guests have departed then we reserve the right to make a charge to the guest’s credit / debit card, or send an invoice for the costs for payment to the registered address. We will however make every effort to rectify any damage internally prior to contracting specialists to make the repairs, and therefore will make every effort to keep any costs that guests would incur to a minimum.
Smoking
Non-Smoking
A fee of up to 250 USD will be assessed for smoking in a non-smoking room. Please ask the Front Desk for locations of designated outdoor smoking areas.
Check-in / Check-out
Check-In Time
3:00 pm
Minimum Age to Register
18
Check-Out Time
12:00 pm
Early Departure Fee
$50.00
Early Departure subject to $50 fee if not advised upon check in
Late Check-Out Fee
$50.00
Only upon availability 12p–5p 50% of room rate; after 5p full day’s charge
Cancellations
Cancellation Policy
Cancellation policies may vary depending on the rate or dates of your reservation. Please refer to your reservation confirmation to verify your cancellation policy. If you need further assistance, call the hotel directly or contact customer service. Alternatively, you can cancel your reservation online.